Sift’s agents find conversations, handle the inbox, investigate trends, and draft replies. You decide when they act and when they bring your team in.
My trip is tomorrow, but I still haven’t received my booking confirmation. Can you help?
Let’s find it, Dara. Send us your booking reference in a DM and we’ll take a look.
Agent conversations
Two customers need help. One shared positive feedback.
Booking confirmationDara’s trip is tomorrow, and her confirmation hasn’t arrived. A reply is ready to review.
Refund follow-upTess is waiting for an update. The care team has been asked to review the case.
Positive feedbackOmar thanked the team for helping him plan a weekend away.
Confirmations 01
Changes 02
Refunds 03
Built for teams at
Your agents work across the conversations, channels, and workflows your team manages every day.
Find mentions, messages, reviews, and conversations across your connected channels.
Classify conversations, add context, and route work to the right queue.
Draft replies using your knowledge and brand voice. Review them yourself or enable automatic sending where it makes sense.
Ask questions, follow trends to their sources, and get recurring reports from scheduled agents.
Sift’s agents take on the work around each conversation. Your team sets the goals, the rules, and the points where a person should step in.
Agents use the conversation, your knowledge base, and your brand guidance to prepare a reply. Your team can edit and send it, or choose where agents can send automatically.
“That's frustrating, especially with your trip so close. Let's get this sorted, Dara.”
“What's the best place for a last-minute weekend away? I need a change of scenery.”
Found a conversation about weekend travel.
Agents look for relevant conversations across social and prepare replies in your brand voice. Your team can review the opportunity and decide what to send.
Explore social engagementAsk SiftGPT to compare trends, build charts and dashboards, or trace an answer back to the conversations behind it.
Example conversations
Customers are asking about confirmations that haven’t arrived. Open the related posts to see what they’re experiencing.
Set agents to listen, classify, route, respond, research, or report. Give them your goals and guidance, then choose what they can do on their own.
Agents classify conversations, apply tags, and identify work that needs attention.
Connect the places your customers talk. Sift brings the conversations together so your agents and your team can work from the same context.
Explore integrationsChoose what each agent can do, when a reply needs review, and where automatic sending is enabled.
Visit the Trust CenterRoute sensitive conversations or cases that need account context to the people best placed to handle them.
Give agents access to the knowledge, guidance, and connected tools they need for the job.
Agents can find and classify conversations, add tags, route work, draft replies, investigate trends, and prepare reports. The work they do depends on the goals and permissions you set.
Yes. You can enable automatic sending for supported workflows. You can also keep replies for your team to review and send.
Sift can route it to the right queue or teammate with the conversation and relevant context attached. Your team can review the work, add information, and take over.
Reply drafts can use your knowledge base, brand guidance, and the conversation history. Your team can review and edit a draft before sending.
Yes. Ask SiftGPT about your customer conversations, trends, and social activity. You can also schedule an agent to prepare a recurring report.
Sift connects social channels, community platforms, and app reviews. The available actions depend on the channel and your connection. Explore integrations
Yes. Connect supported tools and use Sift’s MCP connection with compatible AI products. Your team controls access and permissions.
The latest from Sift.
Give an agent a recurring task and bring its results to your team.
See the events shaping your social conversation, with the posts behind each story.
Sift can extract image text and transcribe speech in videos and voice notes.
See how Sift’s agents can handle conversations, find what matters, and bring your team in when needed.