Sift AI Get Access
Product overview

Operate with intelligence.

Deep intelligence meets human judgment. Sift agents monitor, analyze, and draft — so your team can validate and execute with precision.

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20+ integrations
  • Listening
    7,482
    Live mentions
  • Intelligence
  • Queue status
    Optimal flow
Three jobs, one platform

The agentic way to manage social & community at scale.

Care

Always answered.

Sift agents triage every DM, comment, mention, keyword, and review — draft a reply in your voice, and route the cases that need a human. Your team stops chasing the queue and starts solving the cases that matter.

TRIAGE DRAFT BRAND CRISIS
Explore Social and Community Care

  • Every surface, one queue.

    DMs, comments, tagged mentions, untagged keywords, reviews — wherever customers reach out, unified in one place.

  • On-brand by default.

    Sift drafts in your voice with full customer history. Edit when you want, send when it's right.

  • Knows when to hand off.

    Routine cases get handled. Sensitive moments — refunds, legal, crisis — route to the right human, with full context attached.

Insights

Hear every voice.

Ask SiftGPT anything about your audience — top complaints, emerging themes, who's saying what — and get an answer in seconds. TAG, TAXONOMY, and PERSONA agents classify every post in the background, so the answer is grounded in real conversations — not a guess.

ASK TAG TAXONOMY PERSONA RESEARCH
Explore Voice of the Customer

  • Apply your taxonomy at scale.

    Define your taxonomy once. Sift applies your tags to every post, comment, review, and thread — instantly and consistently, no matter the volume.

  • Find what you didn't know to look for.

    Sift finds the conversations no one tagged. New themes, emerging complaints, breakout trends — surfaced before anyone asked.

  • Know who's actually talking.

    Posts don't post themselves. Sift identifies who's behind every conversation — power users, first-timers, creators, detractors — so you respond to the right voice the right way.

AI Agents

The fleet.

Sift isn't one AI doing everything badly. It's eleven specialized agents — plus the custom ones you configure — each trained for a specific job, working in parallel across every conversation, every channel, all the time.

  • TRIAGE

    What to engage on, what to skip, what to escalate

    skip · draft · escalate · alert

  • TAG

    Applies your taxonomy to every post

    ▢ Lisbon ▢ Hotel ▢ Refund

  • TAXONOMY

    Surfaces emerging themes + user types

    ⚡ "Sleep pods at MAD" +320%

  • PERSONA

    Identifies who's posting and applies the right profile

    Power user · 12 trips · micro-influencer

  • BRAND

    Knows your voice, style guide, brand do's and don'ts

    voice: warm · accountable · concise

  • DRAFT

    Writes replies in your brand voice with full context

    "ahh marcus that's not it — really sorry…"

  • SCOUT

    Finds marketing opportunities — trends, press, competitor moves

    ⚡ "12-3-30" trending · NYT piece live

  • CRISIS

    Detects threats and brewing issues, alerts in real time

    ⚠ "delayed orders" up 4× w/w

  • ASK SiftGPT

    Natural-language Q&A across your conversation data — reachable via MCP

    Q: "Top complaint?" → A: "Shipping · 42%"

  • RESEARCH

    Deep dives on customers, competitors, products

    Dossier: history, sentiment, key issues

  • BRIEF

    Proactive summaries for leadership and teams

    Monday brief: themes + sentiment + crisis

  • Custom

    Configure new agents for the jobs your team has.

    the fleet grows with you

Pilot

At the speed of conversation.

Run a pilot with us. We'll wire Sift into your channels, your tools, and your brand voice — and help you optimize your social presence everywhere your audience is.

Live in an hour, scaled in a week.

Book a demo