Every conversation, answered.
Triage every DM, mention, and comment across every channel. Sift drafts the reply in your voice and escalates the cases that need a human — so your team shows up where it matters.
Three jobs. One loop.
- Triage
Filter the noise, surface the signal.
Sift reads every channel, separates urgent from off-topic, and lines up the cases your team actually needs to see — already tagged, already prioritised.
- Draft
On-voice replies, ready to approve.
Every queued case comes with a drafted response in your brand voice. Approve, edit, or rewrite in a click. Your team ships replies, not boilerplate.
- Escalate
Hand off when judgment matters.
Sift recognises the edge cases — legal risk, VIPs, crises — and routes them to the right human with full context. Nothing slips through and nothing goes out without a check.
Always answered.
Sift agents triage every DM, comment, mention, keyword, and review — draft a reply in your voice, and route the cases that need a human. Your team stops chasing the queue and starts solving the cases that matter.
-
Every surface, one queue.
DMs, comments, tagged mentions, untagged keywords, reviews — wherever customers reach out, unified in one place.
-
On-brand by default.
Sift drafts in your voice with full customer history. Edit when you want, send when it's right.
-
Knows when to hand off.
Routine cases get handled. Sensitive moments — refunds, legal, crisis — route to the right human, with full context attached.
The fleet.
Sift isn't one AI doing everything badly. It's eleven specialized agents — plus the custom ones you configure — each trained for a specific job, working in parallel across every conversation, every channel, all the time.
- TRIAGE
What to engage on, what to skip, what to escalate
skip · draft · escalate · alert
- TAG
Applies your taxonomy to every post
▢ Lisbon ▢ Hotel ▢ Refund
- TAXONOMY
Surfaces emerging themes + user types
⚡ "Sleep pods at MAD" +320%
- PERSONA
Identifies who's posting and applies the right profile
Power user · 12 trips · micro-influencer
- BRAND
Knows your voice, style guide, brand do's and don'ts
voice: warm · accountable · concise
- DRAFT
Writes replies in your brand voice with full context
"ahh marcus that's not it — really sorry…"
- SCOUT
Finds marketing opportunities — trends, press, competitor moves
⚡ "12-3-30" trending · NYT piece live
- CRISIS
Detects threats and brewing issues, alerts in real time
⚠ "delayed orders" up 4× w/w
- ASK SiftGPT
Natural-language Q&A across your conversation data — reachable via MCP
Q: "Top complaint?" → A: "Shipping · 42%"
- RESEARCH
Deep dives on customers, competitors, products
Dossier: history, sentiment, key issues
- BRIEF
Proactive summaries for leadership and teams
Monday brief: themes + sentiment + crisis
- Custom
Configure new agents for the jobs your team has.
the fleet grows with you
At the speed of conversation.
Run a pilot with us. We'll wire Sift into your channels, your tools, and your brand voice — and help you optimize your social presence everywhere your audience is.
Live in an hour, scaled in a week.
Book a demo