Changelog

We've got quite a few exciting updates to share to keep making it easier for your team to act and respond to people across various channels, from Discord / Slack / Slack Connect and many more.

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Slack Notifications and Responding

Your team will now get notified on new questions that come in from various channels, whether it's Slack / Discord / Slack Connect or somewhere else. You can also respond centrally from one easy place and make sure that everything has a response :) 

App Summaries

Now, you'll get a quick summary of what happened the previous day in your community as soon as you log in. This tells you what's happening at a glance so you always are informed of what's going on in the community.

Other Updates: 

• Performance: Dashboards should all load much faster - we moved to a brand new datastore for all analytics on Sift
• Community Page Previews: Go to questions and start exploring the Community Page preview to see what you'll soon be able to do from your Discord and Slack content :) 

We've been iterating quickly and adding more to the Questions concept, which now is smarter and does more automatically.

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Question Workflow

As questions get answered, Sift automatically updates their status with new fields to what we detect. You're always in control and can overwrite these fields if AI is incorrect :)

Questions Dashboard

Track how many questions are coming in, how you're doing and how long it's taking to resolve questions here

Other Improvements

• UI updates to make Actions & Questions more prominent across the app
• Renamed Sift Q&A to SiftGPT to make it more obvious to users
• Added product filters if you're using the products feature :) 

Bug Fixes

• Fixed issues when showing data for only one day

We've been busy this week - with a bunch of exciting updates in SIft!

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New Features:

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AI Question Detection‍

Sift now can autodetect any question asked in your community, start tracking response times and also track when it's been answered and how well it's been answered. We've begun rolling this out :) The questions are automatically tuned for relevance so you'll only see things here that are supposed to be answered by your team :)

‍Tell Sift More About You

Sift now lets you tell us more about your team and products to automatically filter and breakdown content into the right area based on what people are asking. This makes it easier than ever to see what people are saying about a specific part of the product.

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General Improvements and Bug Fixes:

• Added breadcrumbs throughout the app for easier navigation experiences

• Fixed UI issues where there was a single date selected in date filters

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