Blog
LLMs for Social Media Sentiment Analysis: A Technical Look
In this blog post, we’ll take a technical look at how LLMs can be used for superior sentiment analysis, the challenges involved, and the unique advantages they offer – particularly as it pertains to social media and community platforms.
LLMs for Social Media Sentiment Analysis: A Technical Look
In this blog post, we’ll take a technical look at how LLMs can be used for superior sentiment analysis, the challenges involved, and the unique advantages they offer – particularly as it pertains to social media and community platforms.
Beyond Chatbots: The Expanding Role of AI in Customer Experience
While chatbots were once hailed as the pinnacle of AI in customer service, technology has evolved far beyond these basic applications.
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Discord’s Dilemma.
Using a discord for support ops can be tough, but it is the more rewarding path.
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Our Take on Modern Support
Modern Support is where your customers live. It's streamlined, centralized, and automated
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Discord's a Party, But Who's Answering the Burning Questions?
Unanswered questions in Discord are a major problem. The Sift AI-powered sidekick uses LLMs to scan your Discord channels and pinpoint those burning, unanswered questions.
Don't Sacrifice Community Engagement for SEO
The pros and cons of closed chats like Discord and open forums like Discourse.
