Act
Keep customers on channels they love while letting your team respond where they want - Slack, our dashboard and more. AI keeps track of wherever the action has happened.
WHY WE DO IT?
Too. Many. Channels.
.svg)
Users everywhere.
Customers are split between public Discords & Slacks vs. private Slack Connect channels.
.svg)
What's next?
Support teams are scattered and don't know their next best action.
.svg)
Visibility
Your team silos and leadership don't know how it's going and what levers to pull to make things better.
How does it work
Collaboration and Coordination.
1
Detect and Notify
Bring in issues and tickets from anywhere
2
Collaborate to solve issues
Collaborate as a team to solve every issue as they come and track issues at every stage of the process.
3
Visibility across all channels
Seamlessly coordinate between multiple team members with all the usual support ops goodness - status, time to response, assignees, and more.
And so much more...
.svg)
Discover Page
The engagement of Slack and Discord with the searchability of a forum.
.svg)
Questions Co-pilot
Detect and keep track of every question wherever it's asked. Build trust by making sure people get high quality answers. All assisted by AI.
.svg)
Sift GPT
Automate common questions.
Explore Sift for Your Community
Book a demo with our team
