Listen
Detect and keep track of every question wherever it's asked. Build trust by making sure people get high quality answers. All assisted by AI.
WHY WE DO IT?
Operate with Trust.
Your customers are split between public discords/slacks and private connect channels.
They need to know that their questions will be answered. You need help cutting through the noise.
They need to know that their questions will be answered. You need help cutting through the noise.
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Info Overload
Multiple channels, many conversations. It's tough to keep track of them all.
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Reliability
Customers need a high quality response to questions they ask. Every time they ask.
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Clarity
In a community there's always something to do. But what's the next best thing to do?
How does it work
Detect Track & Respond - Assisted by AI.
1
Detect and Notify
All your channels get analyzed by our LLM to determine whether they need action. We auto-detect when customers need help or have a question.
2
Act with AI Assist
Get a quick summary of the conversation until that point. Sift also suggests a useful answer based on knowledge of your internal docs, conversation history and past answers.
3
Track and Collaborate
Seamlessly coordinate between multiple team members with all the usual support ops goodness - status, time to response, assignees, and more.
And so much more...
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Discover Page
The engagement of Slack and Discord with the searchability of a forum.
Modern Ops
Customers stay on channels they love. Your team respond where they want.
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Sift GPT
Automate common questions.
Explore Sift for Your Community
Book a demo with our team
