Case Study: Sui
This Web3 leader (a cutting-edge, Layer 1 blockchain) manages a rapidly growing, global community across multiple channels.
850
,000+
Everything DeFi projects on Discord.
12
,000+
Supporting Sui's builder and creator community on Telegram.
With users actively discussing everything from partner announcements to emerging DeFi projects, Sui needed a nuanced understanding of these conversations, particularly in non-english speaking markets.
what we did
Solutions with Sift AI
Advanced Multilingual Insights
Sift’s AI Agents effectively analyze Sui’s conversations, providing summaries of the main topics in various communities (e.g., Vietnamese and Chinese) without requiring translators. This allows Sui to recognize and respond to regional trends and opportunities quickly.
Structured Weekly Reports
Automated recaps synthesize what the community cares about most. These reports highlight emerging themes and the effectiveness of recent project updates or campaigns, ensuring that every decision is data-driven.
On-Demand Intelligence
With Advanced Search, Sui can now effectively explore its conversational data (e.g., o its new integration with the Phantom Wallet) and receive instant updates on community health. For instance, utilizing Sift, Sui has observed steady growth in total users over time and a significant increase in user growth since February 2025, following a major announcement about a partnership with Phantom.
Versatile, On-Demand Toolkit
Sift provides Sui with a versatile toolkit tailored for on-demand use, featuring advanced tools such as Sift GPT, sentiment analysis, and a support inbox, all supplemented by exceptional service. This arrangement ensures that Sui can gain deep insights and effective community management resources whenever needed, allowing the team to engage strategically with community feedback, direct resources to high-impact areas, and improve user satisfaction when it matters most.
what we achieived with sui
Outcomes
Significant Time Savings
Local ambassadors who reviewed Sift’s reports praised their accuracy and helpfulness, confirming the platform’s ability to efficiently reflect on-the-ground community dynamics.
Reduced Overhead & Faster Decisions
AI Agents replaced manual triage, letting Sui’s team focus on building and nurturing their ecosystem rather than parsing raw data.
Working with Sift AI has been a game changer .
It’s sharpened our understanding of the sentiment within our Telegram and Discord channels, catching key trends we used to overlook.
It’s sharpened our understanding of the sentiment within our Telegram and Discord channels, catching key trends we used to overlook.
Antoine Blanc, APAC Head of Community, Sui
By leveraging Sift AI, Sui transformed a noisy, multilingual information landscape into a streamlined, insightful resource. Today, Sui’s community team confidently tracks what matters most across languages, platforms, and evolving market conditions — enabling faster, smarter decisions.
Moving Forward
Sui’s use of Sift AI is not merely a point-in-time solution—it’s a strategic implementation designed to deliver long-term benefits and substantial future value.
Sift is deeply rooted in Web3, and as the blockchain ecosystem matures and user bases grow, Sift AI is committed to expanding its product capabilities, refining sentiment methodologies, and developing future offerings tailored specifically for Web3 communities. Ongoing partnership with Web3 organizations is core to everything Sift AI does.
