Listen, Understand, and Respond to your Customers
Across social media and community platforms.
Sift AI agents listen to all of the conversations your users are having on Facebook, Instagram, Twitter (X), Discord, Telegram, and more to help you evaluate customer activity and act on their needs.
Sift AI agents listen to all of the conversations your users are having on Facebook, Instagram, Twitter (X), Discord, Telegram, and more to help you evaluate customer activity and act on their needs.
Is sift right for me?
You care about what your customers are saying.
Would it be valuable for you to see all of the relevant conversations your users are having across social media and community platforms — in one place? Could this data transform your operational priorities, messaging, product development, or other essential areas?
You need a streamlined way to evaluate their conversations.
Do you currently lack a reliable, dedicated, efficient, and highly sophisticated means of collecting this conversational data, sifting out irrelevant content, classifying what’s important, and deciding what to act on?
You’re looking to scale your team's work with less.
If you knew an integrated solution could automate social listening, sentiment analysis, and customer support, would you consider it? Are you ready to optimize these workflows and maximize your team’s productivity? If any of this is true for you, consider Sift AI.
What We Do
Goodbye, Chaos. Hello, Clarity.
Cut through the noise with Sift AI, which distills vast streams of data into actionable insights, making sense of user interactions from any platform. Embrace simplicity and precision, as our AI agents organize and prioritize these communications, ensuring you learn and act only on what truly matters. All powered by our cutting-edge artificial intelligence model.
Listen
Using our proprietary artificial intelligence model, Sift AI agents will focus on pulling whatever content you decide is most relevant and important for your business. The power is in your hands.
Understand
Sift AI agents will classify this content into your own custom categories, and provide you with a dashboard full of robust metrics. You can even chat with a personal AI co-pilot to debrief on these findings, understand them better, and make them actionable.
Act
Act on what you've learned. You can respond to inquiries natively in Sift, locally via Slack or Discord, directly on-platform, or otherwise. Better yet, you can send inquiries to the most relevant department — whether that’s IT, PR, product, safety, accounts payable, admin, or anything else — automagically.
HOW WE DO IT
The Sift Sparkle
Complete Workflow Integration
Sift includes bidirectional integrations with all of the key community channels where your team works. See an important trending question on Discord? Respond easily from Slack.
Track and Take Action
Sift tracks all of your questions and action items from your community in one place so your team can answer or respond to them centrally.
Rich Conversation Histories
Sift stores rich chat and support ticket history to build user profiles so you can see everything a user has said or done in your community.
Classifications, Declassified
Understand how your users are feeling and the types of conversations across your communities with custom tags and topics, making your community even more relevant to your business.
... and more!
